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WELCOME TO ANSWER CALL

Here at Answer Call we know that it is vitally important to service your customers better than your competition. In today’s fast paced challenging economy the Business that gives extraordinary customer service wins! Answer call becomes an extension of your business. There are 168 hrs in a week if you have someone in your office answering the phone for you for 40 hrs a week that leaves 128hrs that your current and future customers can’t get through to you quickly. That is 76% of the time. Answer call can give your clients that feel that they are being serviced and that is our goal at answer call to help you grow your business.

Answer Call can field your calls when you are not in the office or even when everyone is tied up with other clients.  All calls are recorded and Time Stamped and there is an electronic paper trail.  This gives you the security of knowing that your callers needs are being consistently meet and dealt with appropriately.

Some clients use our service to field all of their incoming calls 24/7 because of the electronic recordkeeping.  It can also cut down on office overhead by reducing the need for excess office staff.  Other clients use us for nights and weekends to field their calls and triage out their emergency calls.  These calls are then forwarded to your individual call cascade program.  For example, hold all calls for the AM except certain emergencies we call out . Then call each person on this list moving down the list every 10 minutes for no response.  However you want it we will adjust to your business needs.  Every business and business need is different.   

The bottom line is your customers will receive a consistent experience when you are not available to field the calls.

Consistency and integrity are very important in growing your business and maintaining the highest level of quality for your office.

CALL TODAY FOR A FREE TRIAL 1-866-333-9360